Terms of service

Store: Syentrixy
Address: Vicinale Colle Dell’oro 29, 00039 Zagarolo Rome, Italy
Email: contact@syentrixy.com
Phone: +39 363 190 5216
Full Name: Marta Tollis

Welcome to Syentrixy. By accessing our website or making a purchase, you agree to comply with and be bound by the following Terms of Service. Please review them carefully before using our site.

1. Overview

This website is operated by Syentrixy. Throughout the site, the terms “we”, “us”, and “our” refer to Syentrixy. By accessing or purchasing from syentrixy.com, you engage in our “Service” and agree to be bound by these Terms of Service, including all policies referenced herein.

2. Online Store Terms

By using this website, you confirm that you are of legal age in your country or have received permission from a legal guardian. You agree not to use our products for any illegal or unauthorized purpose or violate any applicable laws.

3. General Conditions

We reserve the right to refuse service to anyone at any time for any reason. You understand that your content (excluding payment information) may be transferred unencrypted across networks. All payment data is always encrypted during transmission.

4. Products and Pricing

All prices are listed in euros (€) and include VAT unless otherwise stated. We reserve the right to modify or discontinue products, pricing, or promotions at any time without notice. Product images and descriptions may have slight variations due to lighting or display settings.

5. Orders and Payments

By placing an order, you agree that all provided information is accurate and complete. Payments are securely processed through trusted third-party providers, and we do not store your payment information. We reserve the right to cancel or limit orders suspected of fraud or misuse.

6. Shipping and Delivery

  • Processing time: Orders are processed within 24–48 hours after payment confirmation.
  • Delivery time:
    • European Union & Switzerland: 8–10 working days
    • United Kingdom: 6–10 working days
    • South Africa: 8–12 working days
  • Shipping cost: Free for orders over €30.

Once your order has been shipped, you will receive an email with your tracking details.

7. Returns and Refunds

We offer a 60-day satisfaction guarantee on all purchases. If you are not fully satisfied with your product, you may request a return within 60 days of delivery for a refund, in accordance with our Return Policy.

To be eligible for a return, items must be in their original condition, and additional conditions may apply.

8. Accuracy of Information

We strive to ensure that all information on our website is accurate and up to date. However, we do not guarantee that product descriptions, pricing, or other content is free from errors or omissions.

9. Intellectual Property

All content on this website, including logos, images, text, and graphics, is the property of Syentrixy or its licensors and is protected by applicable intellectual property laws. Unauthorized use is strictly prohibited.

10. Third-Party Services

Some services, such as payment processing and shipping, are provided by third parties. While we work with reliable partners, we are not responsible for their actions or services.

11. Limitation of Liability

To the fullest extent permitted by law, Syentrixy shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our website or products. Our total liability shall not exceed the amount paid for your order.

12. Governing Law

These Terms of Service are governed by and interpreted in accordance with the laws of Italy, without regard to conflict of law principles.

13. Contact Information

If you have any questions regarding these Terms of Service, please contact us at:
contact@syentrixy.com